Cancellation & Refund Policy

Last updated on Mar 18th 2024

At Ap Handicrafts and Fashion Zone, customer satisfaction is our top priority. We strive to make your shopping experience seamless and enjoyable. Here’s our comprehensive cancellation and refund policy designed to assist you:

Cancellation Policy

Flexible Cancellation Window:

  • Cancellations can be requested within 7 days of placing your order.
  • Please note that cancellations may not be possible if the order has already been processed by our vendors and is in the shipping stage.

Exceptions:

  • Perishable Items: We do not accept cancellations for perishable items such as flowers, food items, etc. However, if you find the quality of a perishable item to be unsatisfactory, you may request a refund or replacement.

Return and Refund Policy

Damaged or Defective Items:

  • If you receive a damaged or defective item, report it to our Customer Service team within 7 days of receipt.
  • The item will be inspected by the merchant, and if deemed damaged or defective, we will process a replacement or refund accordingly.

Product Not as Expected:

  • If the product you receive does not match the description on our website or fails to meet your expectations, please contact our Customer Service team within 7 days of receipt.
  • Our team will review your complaint and make an appropriate decision regarding a replacement or refund.

Warranty-Related Issues:

  • For products that come with a manufacturer’s warranty, please direct any warranty-related issues to the manufacturer.

Refund Process

  • Approved refunds will be processed within 6-8 days.
  • The refund will be credited to the original payment method used by the customer.